01
How to order products
On the online shop page where you can purchase the product
Click the "Add to cart" button and proceed to checkout!
02
Delivery Information
<Delivery period>
For customers in Japan, orders will be delivered within 7 days after they are received (shipped within 3 business days after payment is confirmed). Delivery may take longer due to inclement weather, the convenience of the delivery company, or other reasons. In addition, closing days may change during Golden Week, the New Year holidays, etc.
We use EMS (Express Mail Service) for overseas shipments. Items will be shipped within 3 business days after payment is confirmed. If you have any other simple inquiries, please feel free to send us a message via email. We can also respond in English.
03
Payment
<Payment Method>
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Credit cards The following credit cards are accepted:
VISA, Master Card, Diners Club, JCB, American Express -
Bank transfer Please transfer the amount to the bank account below from a bank account in the same name as the person placing the order.
Sumitomo Mitsui Banking Corporation Asakusa Branch Regular Account Account Number 7281925 COF Co., Ltd. -
Cash on delivery We use cash on delivery at the post office. (We may use a different delivery company.)
<Payment deadline>
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Bank transfer Please transfer the amount to the account specified by our store within 7 days of the order date. If more than 7 days have passed, the order will be canceled. Please place the order again.
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Convenience store payment Please pay within 10 days of the order date. If more than 10 days have passed, your order will be canceled. Please place your order again.
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Cash on delivery (not available for EMS delivery)
Please pay the delivery fee to the delivery person when the product is delivered.
04
Shipping Fees
Shipping costs are borne by the customer.
Once you add the item to your cart and proceed to checkout, the shipping fee for each delivery address will be displayed.
05
Cancellations, returns and exchanges
If there is an initial defect, damage during delivery, or the wrong product, we will accept a return or exchange. Please note that we cannot accept returns (cancellations) due to customer convenience.
Return deadline
The return period is within 7 days of the product arriving at your address. Once the product arrives, please check immediately for any damage.
Return Shipping Fee
In the event of initial defects or incorrectly shipped items, we will handle the matter by cash on delivery.
06
ONLINE SHOP
Gift wrapping service
Wrapping service is available for an additional 500 yen.
