Disclosure based on the Specified Commercial Transactions Act
<Distributor>
COF Co., Ltd.
<Operations Chief>
Tomoki Nishimura
<Location>
2-16-1 Nishiasakusa, Taito-ku, Tokyo 111-0035
<Telephone number>
080-8734-6485
<Email address>
<Required fees other than the product price>
Bank transfer fees when purchasing via bank transfer
Cash on delivery fee when purchasing by cash on delivery
postage
<Application expiration date>
In principle, the period will be 5 days after the order is confirmed (the automatic email is sent to confirm the order).
＜Defective Products＞
Due to the nature of the materials and techniques used in antique and reused kimonos, some items may be easily mistaken for defective items, so please first read the following explanations and precautions. If there is anything that is deemed defective, we will accept a return or exchange, so please contact us by email.
Click here for explanations and notes on materials
Click here for explanations and notes on the technique
<About returns>
If there is an initial defect, damage during delivery, or the wrong product, we will accept a return or exchange. Please note that we cannot accept returns (cancellations) due to customer convenience.
Return deadline
The return period is within 7 days of the product arriving at your address. Once the product arrives, please check immediately for any damage.
Return Shipping Fee
In the event of initial defects or incorrectly shipped items, we will handle the matter by cash on delivery.
<Sales volume>
There is a sales quantity for each product.
<Delivery time>
For customers in Japan, orders will be delivered within 7 days after they are received (shipped within 3 business days after payment is confirmed). Delivery may take longer due to inclement weather, the convenience of the delivery company, or other reasons. In addition, closing days may change during periods such as the Pottery Market, Golden Week, and the New Year holidays.
We use EMS (Express Mail Service) for overseas shipments. Items will be shipped within 3 business days after payment is confirmed. If you have any other simple inquiries, please feel free to send us a message via email. We can also respond in English.
<Payment Method>
Credit cards The following credit cards are accepted:
VISA, Master Card, Diners Club, JCB, American ExpressBank transfer Please transfer the amount to the bank account below from a bank account in the same name as the person placing the order.
Sumitomo Mitsui Banking Corporation Asakusa Branch Regular Account Account Number 7281925 COF CorporationCash on delivery We use the post office's cash on delivery system. (We may use a different shipping company.)
<Payment deadline>
Bank transfer Please transfer the amount to the account specified by our store within 7 days of the order date. If more than 7 days have passed, the order will be canceled. Please place the order again.
Convenience store payment Please pay within 10 days of the order date. If more than 10 days have passed, your order will be canceled. Please place your order again.
Cash on delivery Please pay the delivery fee to the delivery person when the product is delivered.
Privacy Policy
Kofu Co., Ltd. (hereinafter referred to as "our company") has established the following personal information protection policy, built a system for protecting personal information, and will promote the protection of personal information by ensuring that all employees understand the importance of personal information protection and take appropriate measures.
Personal Information Management: Our store will keep your personal information accurate and up-to-date, and will take necessary measures such as maintaining security systems, establishing management systems, and thoroughly educating employees to prevent unauthorized access, loss, damage, alteration, or leakage of personal information, thereby implementing safety measures and strictly managing personal information.
Purpose of Use of Personal Information: Personal information received from customers will be used for contacting you, providing information about our services, and responding to your inquiries via email or by sending you materials.
Prohibition of Disclosure or Provision of Personal Information to Third Parties: Our store will appropriately manage the personal information entrusted to us by our customers and will not disclose personal information to third parties except in the following cases.
- When we have the customer's consent
- When disclosing information to a contractor to whom we outsource services in order to provide the services requested by the customer.
- When disclosure is required by law.
Personal Information Security Measures: Our store takes all necessary security measures to ensure the accuracy and safety of personal information.
If a customer wishes to inquire about, correct, or delete their personal information, we will verify their identity before responding to their request.
Compliance with Laws and Regulations and Review: Our store will comply with applicable Japanese laws and other regulations regarding the personal information we hold, and will review and improve the contents of this policy as needed.